Nurse: Morning, Welcome to our ward. I'm Nurse Ordó? ez - can I help you？
Mrs. Watson: Yes, please. I'm Mrs. Watson, and this is my son Vickywho drove me here. I've come for my operation
Nurse: Oh, yes, I'll take your appointment letter. Thank you.
It's a lovely place. Is it new？
Nurse: Yes, it is. We're very proud of it, was inaugurated by Her Rotal Highness last December. Now, if you'd like to take seat, and help me with a few details.
Mrs. Watson: Yes, of course, what do you want to know？